Our policy

• What is your cancellation policy?Standard Cancellation PolicyFor cancellation Askos S.r.l. will determine the refund due as follows:More than 24 hours before the date of the booked service: No cancellation fee. We will refund the entire amount paid. No penalty – 100% refund. If you paid only a deposit we will refund the amount paid 100% refund of the deposit.Less than 24 hours from the tour start and no show: 100% cancellation fee. No refund – 100% penalty. If you paid only a deposit we will not refund the amount paid. No refund on the deposit.*Exceptions to the Standard Cancellation Policy:Tours which include the Vatican Museums, Borghese Gallery, Coliseum, Rome Synagogue and Capri.  If you booked one of our tours including one or the above attractions, the cost of entrance tickets and hydrofoils tickets will be not refundable.

  Capri tour with non refundable tickets:

  https://www.askostours.com/st_tour/capri-shore-excursion-from-naples-or-sorrento/

  Rome tours with non refundable tickets:

  • https://www.askostours.com/st_tour/ancient-rome-colosseum-and-roman-forum/
  • https://www.askostours.com/st_tour/classic-vatican-tour/
  • https://www.askostours.com/st_tour/villa-borghese-and-the-gallery/
  • https://www.askostours.com/st_tour/rome-full-day-with-private-transportation/
  • https://www.askostours.com/st_tour/rome-jewish-ghetto-and-the-great-synagogue/
  • https://www.askostours.com/st_tour/rome-full-day-shore-excursion/

   

  100 % Refundable until 1 hour before the visit:

  • Pompeii small group tour

Force majeure

If the cancellation is a consequence of force majeure Askos S.r.l will refund the entire amount you have paid for your tour.

Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of Askos S.r.l.

If you are on a cruise ship and you have to cancel the tour due to rough sea conditions, you are not responsible for the cancellation of the tour; the money will not be lost: no penalty – 100% refund. If you paid only a deposit we will refund the amount paid, 100% refund of the deposit.

Please contact us if you have any questions about our cancellation policy. (mettere collegamento ipertesuale)

• Whats’s the payment policy? Is a prior deposit necessary?Based on our past experience we prefer a pre-prepayment as a deposit  of 100€ for full day tours and 50€ for walking tour. You can pay the balance in cash the day of the tour. Full payments at the time of the booking are also very welcome.
• Which payment methods do you accept?We accept pre-payment by:PAYPAL SECURE SYSTEM:https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=VGXU426HFNR4NWIRE TRANSFERS

  Name of Account: Askos Srl

  Name and address of Bank: CREDEM – via Alcide de Gasperi, Scafati, province of Salerno, Italy

  IBAN: IT 46O 0303276490010000006899

  SWIFT/BIC: BACRIT21566

  Once we receive the wire transfer we will e-mail you the reservation voucher valid as final confirmation with all details about pick-up and timings.

   

   

• I would like to write a review about my experience with you. Where should I do it?Your feedback will help us to improve our future services so we will be happy to have our customers’ comments and suggestions on your web site (you will find the comments section on the web page of your tour), on our Tripadvisor page http://www.tripadvisor.com/Attraction_Review-g187786-d3400918-Reviews-Emiliano_Tufano_Pompeii_Private_Day_Tours-Pompeii_Province_of_Naples_Campania.html or Google page: https://search.google.com/local/writereview?placeid=ChIJ8Qy4abe8OxMRBV4896xqVX