Cancellation Policy, Rescheduling & Refunds

Our tours are guaranteed in any weather conditions, rain or shine.

Unfortunately we cannot accept tour rescheduling related to weather conditions. In case of rain, we recommend that you bring a raincoat or an umbrella.

Tours can be rescheduled (or canceled) only in case of emergency weather conditions, which involve the closure of urban areas or attractions by the competent authorities (see force majeure).

You can change the tour date by contacting our office team. If we have spots available, we will be happy to reschedule your tour. Some rescheduling may be subject to modification costs related, in particular, to the cost of non-refundable and non-changeable entrance tickets.

The modification and rescheduling policy terms are the following:

Small group tours:

• More than 24 hours before the date of the tour: you can reschedule your tour for another date or for a different time slot without incurring any penalty or additional cost. You can reschedule only for new dates/turns where Askos Tours has still availability of spots.
• Less than 24 hours before the date of the tour: you cannot reschedule the tour for a different date without incurring any penalty of 100%. Please contact our office: you will need to arrange a new booking for the new date/turn required.

Exceptions to the standard small group tour modification and rescheduling policy:

• It is possible to reschedule our Pompeii small group tour with an archaeologist – Skip the line up to 1 hour before the tour starts, for another date or for a different shift in the same day! You can reschedule only for new dates/turns where Askos Tours has still availability of spots.
• Tours which include Mount Vesuvius. If you booked a tour that includes the crater of Mount Vesuvius, in case of rescheduling (even if requested more than 24 hours in advance), you will be charged the cost of entrance tickets. You will need to pay again for the tickets for the new date required.

Private tours and tailor-made tours:

• More than 7 days before the date of the tour: You can reschedule the date of your tour without incurring any penalty. Contact us and we will be at your disposal to help. An amendment fee may be required if your tour includes non-changeable and non-refundable entrance tickets.
• From 6 to 3 days before the date and time of the requested service: you will be charged the cost of entrance tickets, and transport tickets (hydrofoils, trains). You will have to pay Askos Tours the cost of the entrance tickets needed for the new requested date.

Less than 48 hours and no show: It is not possible to reschedule. You will need to make a new booking.

Exceptions to our standard private tour modification and rescheduling policy:

• Private Tours including Vatican Museums, the Colosseum and Mount Vesuvius: if you booked a tour that includes one of the above destinations, in case of rescheduling (even if requested more than 7 days in advance)  you will be charged the cost of entrance tickets. You will need to pay again for the tickets for the new date required.
• Private Tours including Capri: If you booked a tour that includes Capri, in case of rescheduling (even if requested more than 7 days in advance)  you will be charged the cost of entrance tickets. You will need to pay again for the hydrofoils tickets for the new date required.

Rescheduling policy reserved to business partners and travel agents: 

The B2B rescheduling and modification policy will be determined directly with the partner based on the services requested.

We ask our travelers to join us at the meeting point 10-15 minutes before starting time. Delays and no-shows for the tour are unfortunately non-refundable. This is applicable to anyone who does not show up or arrive after the departure of tour.

Cancellation policy for private standard and customized tours:

More than 7 days before the date of the service: no penalty. We will refund you the full amount paid. 100% refund.

If you have only paid a deposit, we will refund the amount paid. Refund of 100% of the deposit. N.B.: when we make a refund, we reserve the right to charge to customers the costs due to wire transfers and other payment methods requiring any fees.

From 6 to 3 days before the date and time of the service: 50% penalty. If you have paid the full amount of your tour, we will refund you 50%. 50% penalty – 50% refund.

If you have only paid a deposit, we will not refund the amount paid. No refund of the deposit. N.B.: when we make a refund, we reserve the right to charge to customers the costs due to wire transfers and other payment methods requiring any fees.

Less than 48 hours and no shows: 100% penalty. No refund – 100% penalty.

If you only paid a deposit, we will not refund the amount paid. No refund of the deposit.

If you booked a tour in one of the above destinations, in case of cancellation we will charge to you, in any case, the cost of the entrance tickets

If you booked a tour in the above destination, in case of cancellation we will charge you, in any case, the cost of the hydrofoils tickets

• More than 24 hours before the date of the service: no penalty. We will refund you the full amount paid. 100% refund.
• Less than 24 hours before the tour: 100% penalty. No refund – 100% penalty.
• Our Pompeii small group tour with an Archaeologist – Skip the Line is 100% refundable up to 1 hour before the tour start time!

The B2B cancellation policy will be determined directly with the partner based on the services requested

• If the cancellation is a consequence of force majeure Askos S.r.l will refund the full amount you paid for your tour.
• Force majeure includes impersonal events such as wars, civil uprisings, volcanic eruptions, particularly extreme weather conditions, earthquakes or natural disasters that make dangerous or impossible taking the tour safely. The determination of what is “Force majeure” is under the discretion of Askos S.r.l.
• If you are on a cruise ship and you have to cancel due to rough sea conditions that do not allow at all docking at the port, you are not responsible for canceling the tour. Your money will not be lost: you can reschedule for another date, or you will get a 100% refund. If you have only paid a deposit, we will refund the amount paid. Refund of 100% of the deposit.

N.B: If the tour you booked includes entrance tickets to any attraction or the use of public transportation (hydrofoils and trains), in case of cancellation due to force majeure, the cost of the tickets will not be refundable under any circumstances, unfortunately.

N.B.: when we make a refund, we reserve the right to charge to customers the costs due to wire transfers and other payment methods requiring any fees.